# Digital ecosystem for healthcare

Connects reception, verification, signed records and hospital fees to the existing hospital system. The proposed starting journey is returning-patient reception and fee reconciliation; the HIS remains authoritative for clinical visit creation.

## Problem

Patients, appointments, visits and treatment episodes have distinct identities and lifecycles. A signed record or received payment does not itself constitute a clinical intake decision.

## Scope

- Prefill and verify within permissions; users review information before confirmation.
- PalmID at service points is conditional and includes an alternative assisted route.
- Deposits, charges, refunds and documents have separate authoritative outcomes.

## Boundaries

Mobile-ID adds integration infrastructure and does not replace the HIS. Illustrative data, screens and KPIs are not operating results.

## Prerequisites

- Identify HIS, reception, accounting and IT owners and purpose-specific data permissions.
- Select one journey, one business source and an authorised test cohort.

## Pilot

Test appointment recognition through HIS-confirmed visit creation, reconcile collections and handle desk exceptions. Measure intake time, supplementary requests and reconciliation hours within the same scope.

## Source document

https://docs.mobile-id.vn/Proposals/MobileID_Healthcare_Digital_Ecosystem_Proposal_V3_8K.pdf

V3; 47 pages; Vietnamese PDF.

Observed source version; confirm implementation scope.
- Choose a starting point: 9
- Identity and records: 13
- PalmID and alternative service: 18
- Hospital fees and exceptions: 24
- Architecture and readiness: 30
- Implementation and measurement: 33